FAQ¶
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What is Subtitles Cloud?¶
Subtitles Cloud represents a contemporary, cloud-based accessibility service designed for theaters, operas, and other venues hosting live performances. Service provides subtitle/surtitle feature for those who does not understand the language as well as hearing impaired. Also Subtitles Cloud offers accessibility for visually impaired via audio description feature, that is powered by generative AI.
How much it cost?¶
To begin utilizing our services, you won't require any upfront investments, such as servers, routers, or any additional hardware. For detailed pricing information, please reach out to us. Our cost-effective structure ensures that we can deliver affordable services tailored to both small and large theaters. Feel free to contact us for further details.
How does it work?¶
What languages can I show?¶
Our admin client and mobile client are localized in English, Swedish, Germany, and Finnish. However, the flexibility of our applications allows for translation and display in almost all languages to cater to diverse user preferences.
What are the devices where the subtitles can be sent?¶
We provide support for a variety of devices, including mobile devices (iOS and Android), LED screens, projectors, and monitors as well as capability to use subtitles in video streams.
What does it cost for end-user?¶
Subtitle Mobile is available to end-customers for free. Mobile applications can be downloaded from https://m.subtitles.cloud (open the link with mobile browser).
What happens if the network goes down?¶
As subtitles Cloud is a cloud service it need internet to fully operate. We do offer an offline player to ensure that subtitles can be projected even if the network has issues.
Is there training how to use the tool?¶
The Subtitles Cloud is very user friendly tool, both the admin tool as well as the mobile apps that we offer for end users. But we do also offer trainings if needed. To request training please contact [email protected]
I have my subtitle text already in a file, how can I get them to the tool?¶
We support three different file formats that can be imported to the service. These are single language text file, multi language text file, and SRT. Using those file formats it is ensured that the import goes smoothly.
We also offer conversation service to convert, for example powerpoint, to files format that Subtitles Cloud support. Contact [email protected] to get offer for conversion.
Can I export and import subtitles?¶
Certainly! We offer support for both import and export functionality. Our import feature accommodates the widely used .srt format, while the export function generates files in our own format, easily editable with standard text editors.
Are there different user levels?¶
We've implemented a tiered user access system with three distinct levels: - Administrator: This level enjoys full access to all features and functionalities. - Translator: Users at this level have access to viewing and editing subtitles, ensuring effective language translation. - Operator: Designed for read-only access, this level allows users to view content without making changes, ensuring secure and controlled interactions.
Why I'm not able to perfom show?¶
When a show is not activated, the Play button becomes invisible in the editor, and users are unable to utilize the shortcode. This ensures a seamless and controlled experience, allowing activation to be a prerequisite for accessing and playing the content.
Can I see statistics about the connected end-users !!BETA!!?¶
We offer straightforward statistics, providing insights into user engagement by presenting data on the number of users and the specific languages they have displayed. This feature allows for a clear overview of user interactions and language preferences within the platform.
Is there instructions how to use the mobile apps?¶
Yes, those can be found here, Instructions for apps
Documentation is great, but I still have questions?¶
For any additional questions that the documentation pages cannot answer please contact [email protected] and we will answer the questions. Support email usually responds in 24h but it works only during office hours. So during weekends and public holidays there might be delay in answers.
I found a bug* from the Admin tool (or mobile app), what to do?¶
Please contact [email protected] and explain what went wrong. More details the better so we can try to reproduce the problem and fix it.
* Bug is a non functioning feature, or for example crash in the mobile app